Refund policy

Returns & Refunds

We accept returns within 14 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition

  • The item must be returned in its original packaging

  • Proof of purchase is required

To start a return, please contact us at support@rau-studio.com
Returns sent without prior approval will not be accepted.

Return shipping

Customers are responsible for return shipping costs.
We do not provide prepaid return labels.

Because orders ship internationally, return shipping costs may be significant.
We recommend contacting us before returning an item so we can assist you.

Return instructions and the correct return address will be provided after your return request is approved.

Damages and issues

Please inspect your order upon delivery and contact us immediately if:

  • the item is defective

  • the item is damaged

  • you received the wrong item

We will evaluate the issue and make it right.

Non-returnable items

The following items cannot be returned:

  • Items damaged due to misuse or normal wear

  • Sale items

  • Gift cards

If you have questions about whether your item is eligible for return, please contact us before purchasing.

Exchanges

We do not offer direct exchanges.

The fastest way to receive a replacement is to return the original item (after approval) and place a new order.

European Union 14-day cooling-off period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Returned items must be unused, in their original condition and packaging, and include proof of purchase.

Return shipping costs are the responsibility of the customer.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 10 business days.
Please note that processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at support@rau-studio.com